Terms and Conditions for Techzone

Last updated: November 10, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• “Affiliate” means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• “Account” means a unique account created for You to access our Service or parts of our Service.
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Techzone, an e-commerce platform operating in Kenya.
• “Country” refers to Kenya.
• “Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
• “Device” means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• “Feedback” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
• “Products” refers to the products or items offered for sale on the Service, including but not limited to smartphones (e.g., Samsung, Redmi, Infinix, Tecno, Poco, CMF, foldable phones) and Android tablets.
• “Orders” means a request by You to purchase Products from Us.
• “Promotions” refers to contests, sweepstakes or other promotions offered through the Service.
• “Service” refers to the Website.
• “Terms and Conditions” (also referred as “Terms” or “Terms of Use”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• “Third-party Social Media Service” means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• “Website” refers to Techzone, accessible from https://techzone.co.ke.
• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service. The Privacy Policy is available at https://techzone.co.ke/privacy-policy/.

In accordance with Kenyan law, including the Kenya Information and Communications Act (KICA), electronic contracts formed through the Service are valid and enforceable. Offers and acceptances may be made via electronic messages, and terms must be clearly displayed for Your review and consent before completing a transaction.

Placing Orders for Products

By placing an Order for Products through the Service, You warrant that You are legally capable of entering into binding contracts under Kenyan law.

Your Information

If You wish to place an Order for Products available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

• Products availability
• Errors in the description or prices for Products
• Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Products you purchase can only be returned or refunded in accordance with these Terms and Conditions and Our Refund and Returns Policy, available at https://techzone.co.ke/refund-and-returns-policy/.

Refunds

Refunds are processed in accordance with Our Refund and Returns Policy. Generally, You have 7 days from receipt of the Product to request a return for eligible items, subject to inspection. Refunds will be issued to the original payment method.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Products on the Service. The Products available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Products on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

All prices are in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated.

Payments

Payment can be made through various payment methods we have available, such as mobile money (e.g., M-Pesa), Visa, MasterCard, or other online payment methods.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Shipping and Delivery

We ship Products within Kenya and potentially to other regions as specified. Shipping costs and estimated delivery times will be provided at checkout. We are not responsible for delays due to customs, force majeure, or other events beyond Our control.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions that occur under Your password.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

Content

Your Right to Post Content

Our Service may allow You to post Content, such as reviews. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service.

Content Restrictions

You may not transmit any Content that is unlawful, offensive, or otherwise objectionable under Kenyan law. The Company reserves the right to remove such Content.

Copyright Policy

Intellectual Property Infringement

We respect the intellectual property rights of others. If You believe that Content on the Service infringes Your copyright, please notify Us.

Intellectual Property

The Service and its original content, features, and functionality are the exclusive property of the Company and its licensors, protected by Kenyan and international copyright, trademark, and other laws.

Limitation of Liability

To the maximum extent permitted by Kenyan law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from Your use of the Service.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through negotiation, and if necessary, arbitration in Nairobi, Kenya, or the courts of Kenya.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. We will provide notice of material changes.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: support@techzone.co.ke
• By phone number: 0793137137
• Via our About Us page: https://techzone.co.ke/about-us/
• Via our Contact Us page: https://techzone.co.ke/contact-us/